"Help & INfo"




My Account

 

Returns and Exchanges

 

Buyers Guide

 

Gifts

 

Billing & Payments

 

Contact

Discounts and Special Offers

 

Toys

Shipping

 



 

- How do I create an account?

Select “Your Account” on the right side of Torah Toy’s home page. Then, under “Create Your Account,” type your email address. This email address will be the one you will be receiving information about a recent order you’ve placed. Then select the “Create Your Account” tab.  After you’ve entered your personal information, select the” Register” tab. Once you have registered, you’ll be able to manage your account and orders.  Create Your Account Now!

 

- How do I edit my account information?

Once you’ve logged in to Your Account, you are able to edit your personal information and mailing address.  Just select the desired option and then make the changes. 


- I forgot my password. Help!

Select Your Account on the right side of Torah Toy’s home page. Then, select the “forgot your password”  hyperlink.  Insert your email and select the “Retrieve Password” tab. A confirmation email address will be sent to you shortly with a link. Follow the link and reset your password under “My Personal Information.”

 

- How do I remove an item from the cart?

When you reach the Shopping Cart Summary, select the trash can image next to the desire item wanting to remove. This will automatically delete your item.

 

- How do I add more of the same items?

When you reach the Shopping Cart Summary, under Qty., select the desired amount.

 

- How do I redeem my coupon code?

When you reach the Shopping Cart Summary, insert the coupon code where it says “Vouchers Code.” Then, select the Add tab. The reduced amount will appear in the summary.

 

- How do I use the gift card?

It’s the same process as using a coupon code. When you reach the Shopping Cart Summary, enter the gift card number where it says “Vouchers Code.” Then, select the Add tab. The gift card amount will appear in the summary.

 

- What form of payment method do you accept?

We use Google Checkout a safe and secure payment method. We accept payments using Visa, MasterCard & American Express.

 

- Where can I find coupon codes?

We send out discounts, special offers and coupons periodically to our Newsletter subscribers. Subscribe now to stay connected with Torah Toy and receive discounts in your inbox!  

 

- Are there any discounts for educators?

We are very supportive to teachers, Rabbis, counselors and Jewish Institutions.  Therefore, we offer a special discount rate. Please stop by our Teacher’s Lounge to read more about it.

 

- Is my item shipped yet?

Our goal is to fulfill your order as quickly as possible.  You will get an order confirmation in your inbox and you can always feel free to contact us.

 

- How long does it take to receive the box?

Your order will arrive between 7-14 business days. Personalized items may take longer depending on the product. However, if you need your items sooner, please Contact Us and we can make special arrangements to receive the order at your door sooner!

 

- What’s your return policy?

We stand behind our products and we want you to be satisfied. Items must be returned within 30 days of your purchase with a prepaid postage for a refund. However, you must include your Return Authorization Merchant Number along with the item. To receive a RAM, please contact us. All items must be returned in good condition.  CDs and DVDs must be returned unwrapped. Shrink wrap items must be returned in the same condition.

PLEASE NOTE:

The following items may NOT be returned:

Books may not be returned, since we are unable to sell again with signs of usage.

Costumes may not be returned. Please check the sizing chart carefully, before placing your order. 


Shipping fees are not refundable.

 

- How can I choose a suitable toy as a gift?

The best way to choose a toy is by knowing the kind of games and toys the child enjoys playing. Some prefer using their imagination to build while others prefer completing an art project. Most items include the suggested age range that can also be helpful when choosing a toy.

 

- I’m having a hard time choosing a toy.

Choosing a toy is becoming too difficult? Then, why not send a Gift Card? Children enjoy very much browsing through Torah Toy’s website. By sending a Gift Card, they will know exactly which toys they would like to play with. You can always write a personal note to go along with the Gift Card.

 

- Can I include a personal message?

Sure, we would like to make it as personal as possible. You can always write a message under where it says: “If you have a comment about your order, please write bellow.” We would love to include your personal message along with the toy. 


- What’s the best way to contact you?

The best way to contact us is through our website. We are able to respond in a timely fashion.  You can also email us at torahtoy@gmail.com as well as reaching us at (516) 515-3833 Monday thru Friday between 9:00-12:00PM EST. After that, we are very busy expediting your order. However, due to the high volume of calls, we may not b able to be reached immediately. Please leave us a detail message.

 

 

- How do I select quality toys for my child?

Before selecting a toy, is essential to have in mind the skills you would want your child to gain. Then, make a selection based on the child’s age, best interest and Torah knowledge topic.

 

- How can I get information about a toy?

Most toys have a short description from the manufacture as well as from an educational perspective.  If you are looking for more information, please don’t hesitate to contact us.